SOUND SURGEON PRIVACY POLICY
This Privacy Statement describes how Sound Surgeon (we/us) collects, uses and safeguards personal information which you may provide to us.
When we refer to personal information we mean information or an opinion about you, from which your identity is apparent or can reasonably be ascertained.
We are committed to promoting confidence in the manner in which your personal information is handled by us. In this regard, we will act ethically and as evidence of this commitment, we will comply with the National Privacy Principles set out in the Privacy Act 1988 (as amended) in relation to the personal information you give to us about you.
1. Collection
We will only collect personal information that we need for the
purpose of its collection. Generally this will be where you have
consented to the collection.
2. Use and Disclosure
We require you to provide certain personal information about
yourself in order for us to provide information to you, including
details on new products and marketing initiatives, and where you
enter competitions or promotions run by us. We will not rent,
sell or exchange information about you to third parties (other
than related parties and suppliers who need to know in order to
provide services in connection with our products) except where
you consent; where you would reasonably expect the information
to be disclosed or where we are legally required to disclose
such information.
3. Data Quality
We will take reasonable steps to ensure that personal information
we have about you is accurate, complete and up to date when we use
it.
Generally, we rely on you to assist us in keeping your personal information accurate and up to date. Please contact from time to time to inform us of any changes to your personal information.
4. Data Security
We have taken reasonable steps to keep your personal information
secure at all times.
When your personal information is no longer needed it will be destroyed or permanently de-identified for additional security.
We also take steps to reasonably protect your personal information from misuse and loss, unauthorised access, modification or disclosure and maintained in an accurate, complete and up-to-date manner.
5. Openness
We will be honest and open with you about the type of personal information
that we collect about you and the actual use of any such information. We
will let you know at the time we collect your personal information, or
soon after, how we will treat it.
If you require any details of the personal information held by us about you or clarification in relation to this Privacy Statement, please email our Privacy Officer at professor@soundsurgeon.com.au
6. Access and correction
You may request access to the information we have collected from you
and obtain a more in depth explanation about how the information is
used by contacting writing to the Privacy Officer, PO BOX???? or e-mailing
us at professor@soundsurgeon.com.au
If you would like access to detailed personal information and such information is not immediately or easily accessible by us, we may charge an administrative fee for our costs in retrieving and supplying the information to you.
If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact us. Unless personal information is required to be retained by us for administrative or legal reasons we will meet such requests at the earliest possible opportunity.
7. Identifiers
We do not collect Commonwealth Government Identifiers to identify you or use
them to track you.
8. Transfer of Data
We take reasonable steps to ensure that if any personal information you
give us is transferred outside Australia, that it will remain subject to
the protection given by our Privacy Statement or other legal standards
for the protection of personal information that are at least equivalent
to the standards set out in this Privacy Statement.
9. Sensitive Information
We do not believe in intrusive collection of your personal details and
will not collect information that is considered highly personal or
highly sensitive about you. For example, information relating to your
racial or ethnic origin, religious or philosophical beliefs, sexual
orientation or in relation to your health will not be collected by us.
Complaints Resolution
We are committed to providing our customers with a fair and responsive
system for handling and resolving complaints concerning the handling of
their personal information. You have a right to complain and to have your
complaint handled efficiently if you are concerned about our handling of
your Personal Information. We believe that in receiving your complaint,
we are provided with a valuable opportunity to improve the services we
deliver to you and maintain your confidence in our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by us, you may do so by writing to the Privacy Officer, PO BOX 42, Queen Victoria Building, NSW 1230 or e-mailing us at professor@soundsurgeon.com.au . We aim to investigate and advise you of the outcome of the complaint promptly. If you are not satisfied with our handling of your complaint, you may contact the Privacy Commissioner.
Direct Marketing
With your consent, we may use your personal information to provide you
with special offers you may find of interest, or information on new
products or services offered by us or our business and marketing
partners ("Marketing Communications").
If you do not wish to receive Marketing Communications, you may at any time, opt out of receiving them by writing to Privacy Officer, PO Box ???? or e-mailing us at professor@soundsurgeon.com.au or by selecting the option on our Marketing Communications. We will not charge you for such requests and will take all reasonable steps to meet your request as soon as possible.
How do I contact Sound Surgeon?
Post
Sound Surgeon
PO BOX 42
Queen Victoria Building
NSW 1230
Email: professor@soundsurgeon.com.au
